Shipping policy

Shipping Policy

At iiTHRIFTS, we carefully pack every order with love and attention before sending it on its way via NZ Post or Aramex. We want your new cool kids thrift find to arrive safely and as quickly as possible.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. If you notice an error, contact us via email or Instagram DM as soon as possible and before your order is dispatched, so we can try to correct it.

Once an order has been dispatched, we cannot guarantee that the address can be changed. iiTHRIFTS is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer at checkout.

Unfortunately, iiTHRIFTS cannot accept responsibility for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.

Where We Ship

We currently ship throughout New Zealand and Australia. At this stage, we do not ship to the United States or other international destinations.

Social Media Claims & Payments

Commitment to buy: Commenting “SOLD”, “CLAIM”, or contacting us by DM to purchase an item constitutes a commitment to buy. Please only claim an item if you intend to complete the purchase.

Payment: Once an invoice or payment link is issued, payment must be completed within 12 hours, unless an alternative arrangement has been agreed with iiTHRIFTS.

Unpaid claims: If payment is not received within the agreed timeframe, the item may be offered to another buyer or re-listed. Repeated non-payment may result in restricted access to future drops or Lives.

Payment security: We will only send payment requests through our official iiTHRIFTS accounts or website. Never send card or banking details by DM. If you receive a payment request from another account claiming to be iiTHRIFTS, please do not pay it and contact us immediately.

Shipping & Delivery

We carefully pack and dispatch orders using our nominated courier services. Tracking details will be provided once your order has been dispatched.

iiTHRIFTS is responsible for arranging delivery and will assist with any delivery issues, including parcels that are lost or damaged in transit. Please contact us as soon as possible if your parcel does not arrive including photos where relevant, and we will work with the courier to resolve the issue.

Signature delivery: Signature on delivery is required for orders over $200. Standard tracked delivery is used for orders under $200 .

If you provide authority to leave, please choose a secure location. We cannot guarantee the security of a parcel left at an unattended location, but we will assist with any available courier investigation if an issue occurs.

Where a parcel is lost or damaged while in transit, iiTHRIFTS will manage the courier claim on your behalf and work with you to arrange an appropriate resolution.

Tracking

Every order includes a tracking number, which will be emailed to you once your parcel has been dispatched.

If your parcel appears delayed, we recommend checking your tracking information first, as it will usually provide the latest delivery updates.

Delivery Timeframes

New Zealand:
Usually 1–3 working days after dispatch.

Australia:
Usually 3–10 working days after dispatch, depending on your location and customs processing.

Please note these are estimated delivery timeframes only. Once your parcel has been collected by the courier, delivery times are outside of our control and may occasionally be affected by peak periods, weather events, or courier delays.

Australian Customs, Duties & Taxes

Orders shipped to Australia may be subject to import duties, GST, customs charges, or other government fees upon arrival. These charges are determined by Australian customs authorities and are the responsibility of the customer. They are not included in our product prices or shipping costs. We recommend checking your local import requirements before placing your order.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist you.

To help us meet courier claim timeframes, please notify us:

Damaged parcels: within 3 days of delivery. Please keep all packaging and the item, as the courier may require these for inspection.
Missing or undelivered parcels: as soon as you suspect an issue, ideally within 5-10 days since dispatched of the undelivered parcel.

Courier Enquiries & International Customs

As the sender, iithrifts takes responsibility for lodging all courier enquiries and claims on your behalf, as these are generally unable to be submitted directly by the recipient.

For international orders, please be aware that your parcel may be subject to customs clearance procedures upon arrival in your country. As the receiver, it is the customer's responsibility to respond to and manage any communication received directly from customs authorities regarding your order, including the payment of any applicable duties or taxes.

If you have any concerns regarding your shipment, please don't hesitate to reach out to us we're always happy to help. 💚

We’ll keep you updated throughout the process and, where a parcel is confirmed as lost or damaged in transit, we’ll work with you to find an appropriate resolution. Please note that we may need to lodge a courier investigation before a resolution can be confirmed.